Return and Exchange
Returns are easy for customers!
Step 1: Returns must be made within 14 days of receipt. To return your unwanted items, please mark which you would like to return on your returns note. Lost your returns note, print a new one.
Step 2: Return your items in the original packaging (where possible), with the tags still attached.
Want to organise your own method of return? You can print the returns address , this is payable by you and won't be reimbursed.
Return via your chosen method, allow 10 days for your parcel to make it back to our warehouse and a further 3-5 for your refund to reach your account.
Oh and don't forget to keep proof of return or tracking number - we'll need this if there are issues with your return.
Please allow up to 10 working days for your returned parcel to be received. We’ll send you an email as soon as your return has been processed at our Warehouse. Refunds take 3-5 working days to reach your account.
If you haven't heard from us after 10 working days of sending your parcel back, track your return below to see where it's up to.